Toronto 311 to this caller: ‘You can’t always get what you want’

by John Laforet
posted on February 5th, 2010 at 21:38:23 pm

I was downtown tonight and came across a massive hole in the sidewalk by a sewer grate. Basically the sidewalk has been dug away creating a giant hole, that is large enough for a person to surely meet their end in. Clearly the hole was intentional, but marking this with a single pylon and leaving a giant, essentially unmarked hole in the sidewalk, couldn’t have been. No one’s judgement can be that bad.

So I decided something needed to be done to raise this to the attention to someone in a position to do something about it. I called Toronto’s 311 service in hopes that they might be able to help me figure out who to contact to make sure something was done tonight.

I have to say, service was quick. The phone literally rang once before it was answered. I started explaining the situation and the location but the potential seriousness of this issue hadn’t really hit the person on the other end. I was getting frustrated because it seems pretty clear to me that this is a problem. I was put on hold while the 311 representative got more information on how to handle this and what was playing?

And you can’t always get what you want, honey
You can’t always get what you want
You can’t always get what you want
But if you try sometime, yeah,
You just might find you get what you need!

The 1969 Rolling Stone’s classic “You Can’t Always Get What You Want” (This link will take you to a YouTube recording of a live performance)

I couldn’t help but laugh.

For any organization this is embarrassing for your customer service line, for the City of Toronto it’s a little too honest. In my particular case, not only could I not get what I want, but what I think people need – the hole properly covered with something (like a plywood board? giant piece of metal?). We see this all the time in other parts of the City when folks are leaving open trenches and holes in roads and sidewalks.

The call ended with the 311 representative asking for my name and phone number, saying she would pass it along and if they needed any more information someone would call. There was no commitment to any action being taken, or even appreciation for the issue.

So I went back, with my camera to take pictures of said hole and here they are. If you get bored, call 311 (they are open 24/7) and ask them to send someone to cover the giant hole in the sidewalk at Yonge and Harbour on the southwest corner that could end really badly if they don’t.

Would you like to comment? Please feel free to visit the Contact page on my site and contact me. Click subscribe if you would like to receive daily updates from http://laforet.ca in your inbox.

Laforet.ca Gets Campaigny

by John Laforet
posted on January 17th, 2010 at 22:20:31 pm

I have been writing about community, political and policy matters on this site since June 2008 and it has been quite an experience. Certainly not something I’m going to give up because as a candidate, being candid is probably more important now than before.

But some things are changing.

You may notice instead of saying “John Laforet, standing up and standing strong” it now says “Elect John Laforet, For City Council Ward 43.” I still stand up and stand strong, but am hoping to do that as the next City Councillor for Ward 43. It seemed to make sense to make that part clearer.

Donations are now being accepted using paypal at the right hand side of the page. I will post a separate note about this item later with details on who is eligible to donate, and the rebate the City of Toronto will provide donors.

Comments have also been turned off. This was a difficult decision that involved quite a bit of back and forth but was ultimately decided by me. The basic idea is this – I strongly support debate, and exchanges, and I loathe anonymous, baseless attacks. I also don’t like being a censor and until today had only ever deleted one of 1184 comments posted. That being said, the last two days have seen a racist comment, and two factually inaccurate drive by smear attempts on me. Paul Ainslie supporters will need to find someone else to pay the hosting of their anonymous attacks because it won’t be me.

The point of drawing traffic from a community to a site is to allow for residents to read about your plans for the community, and get your take on things. It’s supposed to a tool to facilitate an exchange between the candidate and voter, something I do believe is better done without a comments section.

I imagine there will be a number of other changes to facilitate volunteer requests, ride requests, sign requests and the traditional campaign stuff, but for now using the contact me page will be the best option.

I am looking forward to the enhancements to the site that should also see video entries playing a bigger role, and more reflection on local events as the campaign unfolds.

I will obviously still be talking about the wind turbine issues as my community is deeply impacted by this, and my actions on this file and the inaction of my local representative is what led to me filing my nomination paper in the end.

Our campaign can only be successful with the financial support of those who believe in what we’re trying to achieve.

Would you like to comment? Please feel free to visit the Contact page on my site and contact me. Click subscribe if you would like to receive daily updates from http://laforet.ca in your inbox.

Smitherman or Tory Pre-Election Decision Highlights the Problem

by John Laforet
posted on September 13th, 2009 at 10:56:11 am

Simply put, our municipal election system sucks. There are some very real challenges in guarenteeing a free and fair municipal election. There are legitimacy concerns in the eyes of some when turn out is so low. Many aspects of election procedure in Toronto favour incumbents and hurt the chances of a first time challenger to an incumbent Mayor or Councillor. There is also the flagrant use of staff, promotional materials and media advantage that sees incumbents able to steam roll weaker opponents. I recall meeting many voters in the 2006 election who told me that the Constituency Assistant to the Councillor for their area was making calls on behalf of the incumbent. The idea being if the incumbent had helped someone, the staff member who had done the helping would call the voter to remind them and put some pressure on them to support their boss. Not only does it breach ethics rules at City Hall, it’s also so transparently gross, I don’t know how anyone with any sense of integrity can do it. That being said, it demonstrates how perverted our municipal democracy has become.

I have a number of views on reform to the municipal system that I would support. Broadly speaking – a broader ability for Toronto residents to participate through ease of registration, location of polling stations, earlier access to the voters list, and a ‘Challenger’s advocate’ working at City Hall ensuring no abuse of public resources or unfair incumbency advantage are used by incumbents. But in this post, I’m going to focus on the voting system as it seems to the the unmentioned reality that is causing this ‘Smitherman/Tory’ thing in the first place.

The voting system allows for a first past the post result that allows someone to win office in an election where a minority of voters vote, and a minority of the minority who chose to vote elect the winner. David Miller’s 2006 election saw him win with 56% of ballots cast by just 39% of the eligible voting population. 56% of the vote in the context of the 2006 municipal election represents the will of just 22% of the eligible voting public.

In an election where nearly forty candidates sought the office of Mayor, and at least three of them staged very serious campaigns – first past the post isn’t cutting it. Consider that 61% of voters are so disallusioned they currently don’t bother to vote. Is the solution for two serious candidates to get together and decide how best to solidify the 1 in 5 Torontonians it would take to defeat the current Mayor ? Or, is the solution to adopt a voting system where voters could rank candidates for Mayor, Council and Trustee by order of preference, embracing the diversity of grassroots opinion found in a municipal election?

I expect no one will be surprised to know casting a ballot for George Smitherman isn’t something I am prepared to do under any circumstances. He and Dalton McGuinty are equally responsible for my current status as a political independent as it relates to the Provincial scene. Smitherman attacked my community, calling residents absurd, accused them of working themselves into an ‘artificial lather’ in addition to lying about the conduct of Toronto Hydro. He politicized an issue we had not, he attacked us as he tried to legislate our rights to participate in our democracy, through decision making, away.

The day before Smitherman’s first attack on Scarborough residents – I still considered myself an Ontario Liberal and was preparing to renew my membership. The day after, with virtually no time to think about it, as I was doing a flurry of press to defend my community, I wrote:

“As someone who has traditionally been a Liberal both in the card carrying sense and the ideological sense, being pitted between my community and party is not a comfortable position to be in. I joined the Liberal Party when I was 14. I came home from the hospital to Guildwood. Choosing between the two was not difficult. It was principled.” On the Conservative Payroll? NIMBY? Nuclear Lobbyist? Unemployed and Without a Life? No, Not Me. – February 11th 2009

My refusal to support George Smitherman for any electoral office is equally principled.

I don’t want a backroom deal to deprive me of my right to have a choice between all interested candidates for Mayor, while knowing my vote won’t be either ‘wasted’ or part of a vote split that elects the person I don’t want to office.

As I wait for Smitherman and Tory to work it out, I can only imagine how positive an impact electoral reform at the municipal election would have at engaging voters, strengthening our democracy and ending the strangle hold incumbents have on democracy in our City.

I can say with some certainty, should George Smitherman seek the office of Mayor, I will be actively involved in that campaign in addition to the by-election to replace him in the legislature. I know I will not be alone. I encourage anyone else with strong views on this to contact me and get involved in the future of our City.

My hope is that our next municipal council, or provincial legislature will decide after this election to modernize our voting system in Toronto, something I support and hope you do too.